Terms
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Privacy
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Data Collection & Cookies: Aurae, LLC is committed to protecting your personal information and at this time is not collecting cookies, information on your device, operating system or browser type. We will not share, sell, trade or rent your information or contact details with third parties unless you have explicitly authorized us to to do so (ie. by entering a giveaway run with an affiliate).
Affiliates: We may use third party service providers to help us operate our business and the Website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes only. At this time we are only working with SquareSpace Inc. for website hosting, payments, scheduling and newsletters.
Community: We strive to create a safe and respectful community at Aurae, LLC. In trying to keep this website upt to our standards for all, Aurae, LLC will not allow any spamming, harassment, rude or demeaning comments, communicating threats, solicitations, chain letters, or pyramid schemes. Not everything is included here, but use this as a framework and your best judgement. If you are communicating in this way through our website comments, contact forms, direct emails, newsletters, or social media, we retain the right to remove or block your contact from our list. See our Terms of Use for more site policies.
Payment: All payment transactions are processed via a third party PCI Compliant provider. We accept all major credits and Paypal. You do not need a Paypal account to place an order. Your payment must be received before your order will be shipped if this applies.
Shipping: Upon purchase of your digital product, you will immediately receive an email with a link to a direct download for the purchased items. Upon purchase of a shippable product, you will receive a receipt confirmation via email with more information on shipping and tracking. All orders shipped within the US will be sent USPS Priority Mail. Orders are shipped within 3-5 business days of purchase, unless notified otherwise. Insurance is automatically included for all orders over $50. Aurae, LLC cannot be held responsible for loss or damage of items while in transit, nor are we responsible for products damaged when shipped from outside companies via affiliate link purchases. All orders through affiliate links will follow the policies and procedures of the company ordered from. If you would like a product shipped from outside of the US, please email b@aurae.nyc with your order request and we will prepare a custom shipping quote for you. For international orders, please be aware of your own country’s customs regulations as Aure, LLC will not be held responsible.
Returns & Refunds: All sales through Aurae, LLC whether digital or shippable, are final sale. If you have a problem with a product, received the wrong order or otherwise, please contact b@aurae.nyc to resolve the issue at your earliest convenience. All sales through affiliate links will follow the return and refund policy of the company ordered through.
Deposits On Consultations: For appointments requiring a payment deposit, a 50% deposit is required to reserve your appointment with the practitioner. This deposit will go towards your total session.
Cancellation Policy On Consultations and Therapies: There is a 48 business hour cancellation policy on all appointments. If you must cancel an appointment, you are required to do so at least 48 business hours prior to the scheduled appointment time. Any cancellations not received at least 48 business hours prior to the scheduled appointment or if you do not arrive for your scheduled appointment, you will be charged the full fee associated.
Disclaimer: The products in the shop and any information on the site or otherwise from Aurae, LLC is to be used at your own discretion. Products, information or otherwise are not intended to treat, cure, prevent or diagnose any medical condition and are not a substitute for the medical advice of a trained physician. If you are taking prescription medication, are pregnant or nursing, or have an ongoing health condition/s, please consult your primary healthcare provider to ensure these products are safe and recommended for you.
Contact: If there are any questions regarding this privacy policy please contact us.